As everyone who follows me on Twitter knows (and if you aren’t a follower, why dontcha ???) I am a big Downton Abbey fan.
We got hooked, and wait with bated breath for each episode… trying desperately to avoid the spoilers on Social Media.
And, today, I came across the Sesame Street version of Downton Abbey: “Upside Downton Abbey” featuring the dowager Countess and Carson.
Various sources have been nattering on at me about Nathan Fillion, for a long time.
A while back, there was a promotion at a store, where I got a free Castle Season 1 DVD.
As a mid-season replacement, the Castle TV Show came in, with a short season.
Being sick with a cold, I blasted through those ten shows in a mini-marathon that left me wanting more.
For those unfamiliar, Castle is the story of Richard Castle, a mystery writer, who, feeling there are no surprises left with his detective character, kills him off… but then is struck with writer’s blocks. As the book is published, Castle is drawn into a “real-life” murder, where the victims are killed in manners that resemble those in his books. In this way, Castle meets Detective Kate Beckett, and upon successfully concluding the case, Castle asks the Mayor (a fan of the writer) to be allowed to continue “tagging along” with Detective Beckett and her team, under the guise of research, but also because the lead characters are developing feelings for one another.
If you are a fan of smart-aleck, Rockford Files-type crime dramas where the character is startled and offended when punched, this is right up your alley.
I didn’t find it surprising to find out that one of the show-runners called Stephen J Cannell “Uncle Steve”
If you haven’t discovered Castle, you should check it out !!!
Craig Johnson is an American writer who created the Sheriff Walt Longmire series of novels.
I came across them, by way of the Arts and Entertainment (A&E) TV series, (and later seasons on Netflix).
Longmire, is based on Johnson’s books, with a few minor changes.
The series is built around the character of Walt Longmire, who is the long-standing Sheriff of (fictional) Absaroka County, Wyoming, and his struggle to return to work and normalcy, after the death of his wife. His daughter, Sheriff’s department staff, best friend Henry Standing Bear and colorful local characters all contribute to richly-drawn episodes, which are interwoven with wonderful and tantalizing backstories.
It struck me that the characters were so well fleshed out, evoking almost a sense of familiarity, but without any of them slipping into cliches… that I thought the books must surely be even better.
On a series of journeys, I visited multiple bookstores in Maple Ridge, Vancouver, Victoria and Seattle… and none had them in stock. A number of the stores were aware of the series, and couldn’t keep them on the shelves. The other book-sellers just shrugged. In all cases, I was left wanting.
So, I went to Amazon, and took a leap of faith. Not wanting to pay for shipping, I ordered the first four books in the series, and waited anxiously for their arrival.
I was not disappointed.
The first book was devoured in a non-stop reading session that drew me in, and caused me to cast EVERYTHING (including sleep) aside.
As soon as I finished the first book, I ordered the rest of the series… for I knew they would not last long.
Because there are a limited number of books (currently nine) I have given them to myself sparingly, in order to not burn through them as quickly as I might want.
Each of the books build upon the previous ones, some beginning on the day after a previous book ends… so it is important to read them in order, to gain an understanding of the characters’ relationships and motivations. There is also (in each paperback) a Question and Answer section with Craig Johnson, and a series of discussion topics for book chat groups.
(His twitter handle @UcrossPop25 comes from the Town he currently lives in… Ucross, Wyoming… which currently has a population of 25 folks).
He sometimes also offers short stories to his readers, in exchange for signing up for the mailing list (although, other than the December 2012 Christmas short story, I have received no email from him… save a “Thank you, you are officially deputized” acknowledgement.)
I am pretty select in my choice of reading, especially with regards to mystery novels, yet I have added him to my list of favorite authors, alongside Robert Parker, Rex Stout, Robert Crais & Michael Connelly. I’m sure you will, as well !!!
While we were there, I saw a LOT of advertising at MGM Resort properties for a game called MyVegas, which (unlike most Casino games) is played on Facebook.
There is no cost to play (other than you have to have a Facebook account) and, although you can BUY chips, so far I’ve played enough to get a couple of free show tickets (a couple of hundred dollar value) without buying anything.
Because it is SUCH a new game (there are new aspects to the promotion that were unveiled less than a week ago) it is constantly changing, which from a marketing geek’s perspective, is quite fun to watch them try to engage and maintain their customer’s interest.
I’ve got a website detailing some of my observations and findings at http://LetTheChipsFall.com
Check it out, if it sounds like something you might be interested in !!!
(Getting stuff for free, is NEVER a bad thing, right ???)
Good luck !!!
Today is Spirit Day…
Recently we all heard about cyber-bullying causing a teen to commit suicide…
And we all rally around the sentiment “It Gets Better”
But does it ?
Tonight, I am watching on twitter, as adults spew venomous vitriol on Whoopi Goldberg, (@WhoopiGoldberg) for her question to Ann Romney on The View, about the Mormon faith, and asking to clarify whether the faith precluded Mitt Romney or his five sons from military service.
She is being attacked, not with reason or argument, but with the blunt force of hate and vile insults.
I don’t know that we can say “It Gets Better”… I just think the venue changes for the playground bully, who, after graduation, can go online and throw stones from the safety of an anonymous twitter or facebook account.
Cyber-bullying is not something restricted to any particular age, religion or political view… but the rules have to change.
I do not like censorship.
But I dislike HATE SPEAK more.
It being Thanksgiving weekend in Canada, it seemed like an appropriate time to “take stock” and give thanks.*
Thanks to the weatherman, for the sunshine, and for making us believe it is August in October.
Thanks to Mom Nature, for giving me a reason (and the option) of going outside to rake up crunchy leaves and breathe in the fresh, warm air.
Thanks to Lorie’s family for sharing wonderful meals and evenings of fun, warmth and laughter.
Thanks to my family for always being there, even when they’re not right here.
Thanks to friends (both IRL and online) for their friendship, thoughts, debates, discussions and (on this weekend) good wishes.
Thanks to my clients, who took a chance on a one-guy start-up, and trusted both my opinions and my work ethic.
Thanks to my partners, for trusting me with their projects and ideas.
There are many others, who I thank for the value and richness they bring to my life.
But mostly, I thank my sweetie for being my best friend, and always being able to laugh, even when the wind is blowing a gale.
Hope everyone has a great (Canadian) Thanksgiving weekend !!!
* The list isn’t complete, but heavily influenced by the last 24 hours and two beers that went down FAR too quickly. : )
Recently, I’ve had a LOT of interactions with the folks at Rogers Wireless.
To say my experiences have been uneven, would be an understatement.
I am a Blackberry guy… One of those die-hards that love our phones, and cling to them with a fear that an Android or I-Phone user will somehow snatch it from us.
I have been trying to hold out for the BB10 OS phones, but they keep getting delayed, and the trackball on my old BB9000 keeps dying.
It locked up a few weeks ago, and literally, as I was on my way out the door to go to the Rogers Store, I got a call from Rogers, asking if I wanted to upgrade my phone. (Insert Twilight Zone music here)
I said yes, and discussed with the gent on the phone the options I wanted, and he suggested the 9810. He also suggested tweaking my plan, to better suit my needs.
I then got passed along to a “Order Confirmation Specialist”, who confirmed all the aspects of my order, the changes to my plan, and confirmed my account information.
Two days later, I got my new Blackberry… in White.
(I’m a slob, and cannot wear white shirts, drive a white car, use a white computer or have a white phone.)
I called up Rogers, explained the problem, saying that my assumption was they would send me a black phone, like the last three phones… they said “No problem. Ship it back, and we will let you know when we get it back, and you can go to a store, to pick up the one you want.”
Slight delay, modest frustration (my trackball wasn’t working properly) but I dealt with it.
Call Rogers a week later, and yes, they have received my phone back, and I can go pick up the phone I want at any Rogers store.
I went to three different stores, and none stock the 9810… which made me ask the question: “Why?”
I gathered, without anyone saying it, that it just wasn’t a popular phone, so perhaps I would be happier with the more popular 9900 ?
Yes, I am.
The gent (Ravi Chima) who helped me, at the Coquitlam Centre Rogers Store, was awesome. Going through the details of the phone, the contract and touching on a few of the features I might not know about.
Then, this morning, I get a call from Rogers, asking me if I would like to review and adjust my plan…
“I just did that a week ago”
This call is not being charged to your cell phone…
“No, it is not… You called me on my home phone.”
* Long pause *
Can I please have some personal information to verify your identification ?
“No. You called me. If you don’t know who you are speaking to, where you called them, or whether I have updated my plan recently, I’m not giving you ANY information.”
She thanked me for my time, and gave me a number to call, in case I had any questions.
I am ALL FOR good customer service.
But there is a difference between “busy work” and “customer care.”
Busy work, is always moving, always working… but not working SMART. Not taking into account the customers’ needs, or assessing them as individuals. It puts ALL customers into one category, and assumes all customers need the same things.
An awful lot of people at Rogers seem to be engaged in busy work.
It takes lots of energy, but is FAR from effective.
I would call them, but the last time I made a comment on their customer service, they robo-called me three times, asking for feedback on my customer service phone experience.
I love energetic and enthusiastic customer service… but there HAS to be a level of autonomy and intelligence applied.
Customer Service Reps shouldn’t be script-reading robots… If THEY are calling me… they should ask if I like my new phone, if I have any questions or concerns, and then thank me for my business and my time.
Don’t make me second guess my choice, right after I made a purchase. That is just busy work.
* NOTE: Less than one hour after posting this, I had received the following comment:
This is Nicolas from Rogers.
Our apologies for some of the experiences you’ve had. You’re raising some valid points and I shared your blog post with our internal teams.
For future, don’t hesitate to reach out to us via Twitter @RogersHelps or Facebook and we’ll help!
Maybe it is lip service, or maybe something was gained. It will be interesting to see !
Today is Pride Day in a lot of cities.
I am not a member of the LGBTQ community, but I talk about it a lot, because (in my opinion) the more things are discussed… the more they become accepted and “normal”.
A new, wonderful and inclusive normal.
My parents always taught us to never judge or disparage someone because they were different from us, but to value each person for what they offer.
I’m not going to the Pride Parade, but I have Gay and Lesbian friends who I appreciate and love, and I celebrate the rainbow flag today with them, and share it with you.
Happy Pride Day !!!
I just received this article from a friend, and thought I would share.
In spite of some recent news stories that paint the RCMP in a bad light, the sight of an RCMP Officer in Red Serge is still an inspiring and wonderfully iconic image.
The heritage and honour of the uniform gets put into a historic context, that some recent news stories and internal issues cannot tarnish*.
* I do not mean to dismiss or diminish the challenges facing the RCMP… but THAT is not what THIS post is about.